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Rapport is essential, and likeability is one of the laws of influence.
However, common ground can be hard to find sometimes.
How else can you build rapport with your patients?
Give them a sincere compliment.
Look for something about them. It could be where they are from, the school they went to, the work they do, their name, their clothes, their hair, their children, their hobbies or interests, etc.
For those of you who don't know my story, I played college tennis, and my sophomore, I went 11-10 at the #4 position. It was a disappointing year.
In my junior year, I moved to the #3 position, so I was playing a higher quality opponent, and I went 18-2. My winning percentage went from just over 50% to 90%.
I was not drastically more talented and had the same size and speed, obviously, but my results were so much better.
I improved my focus. I became intensely focused on the now and concerning myself with my performance.