Commitment RSS

Authority, Build rapport, Building Trust, Business, Cash, Commitment, Communication, Connection, creating value, Dr. FJ, Mindset, profit, Refunds - April 20, 2022

#128: The 2nd Step For Fewer Refunds Is…

The 2nd essential step for fewer refunds is care checkpoints.

These are your re-exams, re-Xrays, or any other objective tests you may do in chiropractic—for example, posture exams, scans, orthopedic tests, whatever tests you use.

These have two beneficial functions number one, progress with care.

#127: The 1st Step For Fewer Refunds

I don't know if you have be told this, but clients have told me that their old coach taught patients quit because they are bored.

I'm afraid I have to disagree.

I think the #1 reason patients quit is they are frustrated.

They are frustrated because there is no progression of care.

You keep making the same adjustment.

For the patients who are getting gradual improvement, this can be fine, but for those who are no better or were quick to respond, they will think you are just going through the motion to make money.

81. Do You Understand Stats?

I talk to too many docs about needing a 90% commitment rate or this volume or this many new patients.

Every practice is different, and some have more new patients with lower commitment rates, and some have fewer new patients with higher commitment rates.

If you are a basketball fan and judge Giannis on his three-point percentage, you would think he is one of the worst players in the league.

However, he is one of the best that is just not the strength of his game. The problem is