75. 1 Phrase To Maintain Authority
When I was working for him, a phrase Dr. Fred taught me was “I expected that,” it’s a beautiful way to respond to virtually any issue the patient brings you.
I shortly realized it was pure genius, because maintaining a position of authority and expertise is crucial for your patient compliance.
Through all the ups and downs of healing, so many will never follow through if they don’t trust your expertise.
So, the next time a patient has a complaint, an abnormal response to an adjustment, or they are starting to doubt whether you can help him.
Try the phrase “I expected that because….”