August 25, 2020

42. Simple Key to Rock Star Patient Service

Customer service is the grease that allows businesses to function smoothly and efficiently.

Surprisingly, it is an overlooked but incredibly important part of a successful business.

Customer service makes sure every patient feels important, heard, and truly cared about.

One easy way for you to do this is to acknowledge them.

Acknowledge them if…

They have been waiting.

They are feeling better.

They are feeling worse.

They have a new haircut.

They have well-behaved children.

They refer to you.

They have followed your recommendations.

Acknowledge them.

Then either apologize, empathize, compliment, or thank when appropriate.

But first, start by acknowledging their experience and they matter to you.

Try this, the results will surprise you.

Keep Charging,

Dr. FJ Schofield

PS. Whenever you’re ready… here are 4 ways I can help you GROW your practice, create more freedom and have more fun.

1. Free Webinar on Hiring and Training Your Elite Staff.

Discover the proven essentials to hiring and training your clinic team, so you can create freedom in your business and life. Click Here

2. Join our Rhino Digital Training

This program gives you all tools, tactics, scripts, forms and strategies to grow your practice the right way in the 21st century. Click Here

3. Attend A Live Training

Our trainings are a unique blend of tactics and strategies combined with mindset, SPIZZ and camaraderie. Click Here

4. Work With Me One on One

If you would like to work directly with me to specifically work on the growing your practice and creating more freedom in your life…just reply to this message and put “One-on-One” in the subject line. Then tell me a little about practice and what you’d like to work on together and I will get you all the details.